FAQ
Frequently Asked Questions
- I didn’t get a booking confirmation e-mail.
- How can I change my booking?
- How can I cancel my booking?
- How do I add my membership reward card?
- How can I make a special request when booking a hotel?
- I’d like to make a group booking (more than 6 rooms).
- Whom can I contact for marketing or business offers?
- How can I report an issue?
- Where can I find my cancellation policy?
- How can I get an invoice for my booking?
- Whom should I contact to get a refund?
- Why doesn't the hotel have my reservation yet?